This role is focused on ensuring that the company’s global voice and video systems are meeting all operations performance and reliability targets. The role is responsible for all operational activities related to our cloud or on-premise voice and video systems, engaging with partners and application owners for all voice or video demands, and assisting the architecture and engineering team with the delivery of new technology as required.
The Senior VoIP Operations Engineer will work collaboratively across multiple IT functions, employees, and vendors to ensure that IT operations for cloud and on-premise global voice and video infrastructures are reliable and scalable. Planning and implementing programs to enable global voice and video infrastructures to operate effectively and scale reliably. Operational excellence and continuous improvement activities for Global VoIP Operations through IT Services Management process and procedures.
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