As a FortiEDR Installer, you will be part of the top-notch technical support organization, working alongside our global exceptional team of professionals in Engineering, QA, Security, and Product Support. You will be working as an integral part of the Support team, being the main link between Support and Product Development and developing and maintaining tools to accelerate customer ticket handling. This will involve a wide range of skills, including mentoring Support engineers, reading source code, log files, dump files, network, and endpoint traces in order to track down field related product malfunctions, updating internal tools, and writing internal and external Knowledge Base articles.
You will be responsible for analyzing and resolving complex and challenging issues, and communicating the methods used to the Support team to help them build on their skills. Where bugs or product improvements are identified, you will be responsible for coordinating with the development organization and prioritizing the required work to ensure that the customers get their issues resolved in a timely manner. Ultimately, you will have a large part in driving the quality of FortiEDR product forward, either by yourself or by coordinating activities of different departments in the business unit.
Due to the nature of cybersecurity business operations, there is the possibility that analysts will be required to work in alternate stand-by shifts, including week-ends and nights. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation, and sustainable growth.
Copyright © 2022 i-Net Communications Inc. All Rights Reserved.